It is my understanding that if a customer has an email address in the database, but it is not associated with a web login (in T_CUST_LOGIN), then that customer will be unable to use that email address to register for a new web login (due to the preexisting address) and will also be unable to recover the account online (due to the lack of an actual login to recover).
Assuming that is true, would anyone recommend a good workaround for this situation? The best I can come up with is to create a procedure that runs periodically and creates web logins for email addresses that haven't already been associated with a login. This seems pretty clunky, though. Thoughts?
We had a similar issue. When we converted to Tessitura 12.1.2 and it created temporary TNEW logins for everyone that had an email address on their record. So when they tried to log in or use guest check out with that email address it would not let them proceed.
They had not created a log in but the system thought they had one. It caused a lot of confusion but we were able to help clarify once we understood the issue. When they entered that address, there was a forgot password option and if they clicked and reset the password then it would complete the login account set up and provide them with fill log in credentials and allow them to proceed. We had the TNEW team add some language to the error message on that page acknowledging that their email was in our system and asking them to set up a password using the reset password link.
Hope that helps!
Amanda
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Barbara Pinney Sent: Friday, April 24, 2015 12:25 PM To: Amanda Nash Subject: Re: [Tessitura Web Forum] Email addresses without associated web logins
We have 3 of 5 consortium members now running TNEW and are encountering the login issues mentioned in this thread. If anyone has current SQL (v12.1.2) for creating login accounts it would be appreciated.... thanks.
From: Bryan Drenner <bounce-bryandrenner9059@tessituranetwork.com> Sent: 9/12/2011 2:52:28 PM
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