It is my understanding that if a customer has an email address in the database, but it is not associated with a web login (in T_CUST_LOGIN), then that customer will be unable to use that email address to register for a new web login (due to the preexisting address) and will also be unable to recover the account online (due to the lack of an actual login to recover).
Assuming that is true, would anyone recommend a good workaround for this situation? The best I can come up with is to create a procedure that runs periodically and creates web logins for email addresses that haven't already been associated with a login. This seems pretty clunky, though. Thoughts?
We have 3 of 5 consortium members now running TNEW and are encountering the login issues mentioned in this thread. If anyone has current SQL (v12.1.2) for creating login accounts it would be appreciated.... thanks.