It is my understanding that if a customer has an email address in the database, but it is not associated with a web login (in T_CUST_LOGIN), then that customer will be unable to use that email address to register for a new web login (due to the preexisting address) and will also be unable to recover the account online (due to the lack of an actual login to recover).
Assuming that is true, would anyone recommend a good workaround for this situation? The best I can come up with is to create a procedure that runs periodically and creates web logins for email addresses that haven't already been associated with a login. This seems pretty clunky, though. Thoughts?
Patrick,
Right now, because we are a consortium and don’t have a way to email with individual org information, patrons have to stumble on the accounts. I’m trying to find a way to format an email template that conveys to the patron that they now have an account on each website for the group instead of just one site. The other problem is figuring out who to have the email come from without upsetting a consortium member.
Teresa
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Patrick FitzGerald Sent: Tuesday, September 13, 2011 3:05 PM To: Teresa Dean Subject: RE: [Tessitura Web Forum] Email addresses without associated web logins
Thanks Teresa.
One other question--do you communicate with customers to let them know that a login exists and that they should update it? Or do they just stumble across it when they are on your site?
Thanks,
Patrick
Technical Project Analyst The Pittsburgh Cultural Trust 803 Liberty Avenue Pittsburgh, PA 15222 fitzgerald@pgharts.org w 412-325-7061 c 646-434-8955
From: Teresa Dean <bounce-teresadean9276@tessituranetwork.com> Sent: 9/13/2011 2:51:29 PM
We make the login permanent and the password temporary. The patron can then use our Forgot Login link to reset their password to a permanent password of their choosing.
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Hi there,
we're about 6 months old in TNew and need to get up to play with automating these logins! I'm not tech savvy however am very familiar with the web user guide and can't see how this is done. Any tips and procedures most welcome.
Cheers
Ina