It is my understanding that if a customer has an email address in the database, but it is not associated with a web login (in T_CUST_LOGIN), then that customer will be unable to use that email address to register for a new web login (due to the preexisting address) and will also be unable to recover the account online (due to the lack of an actual login to recover).
Assuming that is true, would anyone recommend a good workaround for this situation? The best I can come up with is to create a procedure that runs periodically and creates web logins for email addresses that haven't already been associated with a login. This seems pretty clunky, though. Thoughts?
Patrick,
We make the login permanent and the password temporary. The patron can then use our Forgot Login link to reset their password to a permanent password of their choosing.
Teresa
Thanks Teresa.
One other question--do you communicate with customers to let them know that a login exists and that they should update it? Or do they just stumble across it when they are on your site?
Thanks,
Patrick
Technical Project Analyst The Pittsburgh Cultural Trust 803 Liberty Avenue Pittsburgh, PA 15222 fitzgerald@pgharts.org w 412-325-7061 c 646-434-8955