I'm wondering if anybody is doing something like this on their website:
A form for patron feedback that only asks the patron for email and a name, and the feedback of course. They don't have to be logged in. They don't have to have a login. When submitted a CSI will be created, but checks first if there exist any accounts in Tessitura with the email entered and if there is one, the CSI goes to the first account it finds with that email. If there is no account with that email, it creates one with the name entered and email, 99999s the street address, and puts the CSI on that newly created account.
Also totally glad to have suggestions for a totally different approach to basically accomplish the same thing.
Hi Amanda,
We do something similar. We encourage a user to login/register, but allow them to submit without registering:
http://www.culturaldistrict.org/contact
We tried to mimic Amazon in this respect:
https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&browse_node_id=518316
We do not try to match accounts behind the scenes, but stick all of the non-logged in user CSIs into one dummy account.
It works relatively well, although we find that very few users actually bother to log in, so we end up with most of our CSIs associated with the dummy account.
Let me know if you have questions or would like more info on the approach.