Howdy folks,
We have an issue of the salutation format of an account changing whenever that patron logs in to the web. For example: My account esal1 = Sharon R. and Daren A. Grayton and lsal = Dear Sharon and Daren. That is set as the default for that account. However, when I log into my account online, my salutation changes Mrs. and Mr. Sharon Grayton and Dear Mrs. and Mr. Grayton. Not how we want to address people. I can see that it is changing the format to whatever the default setting is in tr_cust_type. I just don't know exactly where it's happening so we can fix it (or, rather, our web guys can fix it).
Does anyone have suggestions on where to look or how to approach?
Thank you
Sharon
One way this can happen is if you are using UpdateAccountInfoEx2 or one of it's variants - there is a parameter named bUpdateSalutation - if set to true it will automatically update the salutation, if false, it leaves it alone.
I believe there are some other methods that use this parameter and function as well.
Good luck,