Hello. Do any of you sell single tickets to two different fiscal years at the same time? If so how do you handle the default source (set in t_defaults) for web sales?
Thank you!
Heather Fails
Hi Heather,
The fiscal year on the source you use in an order doesn’t matter 98% of the time. The fiscal year for ticket purchases comes from the campaign you assign to performances and packages, not the source. The only time the source has anything to do with fiscal year is when you sell a gift certificate and there are no products on the order. In that case the fiscal year for the gift certificate sale gets pulled based on the source you use.
I say all of this to make the point that it probably doesn’t matter which web default source you use until the fiscal year rolls over, unless it matters to you for some business reason which web source is used. Theoretically you could use the same default web source forever as long as you changed the campaign it was associated with each fiscal year (or changed the fiscal year on that campaign) and made sure it had no end date.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Thanks for the information!
HF
We actually do use the same default web source codes forever. They are all under special campaigns that have no fiscal year attached to them.
We do online ticket sales (and gift certificate sales) for two separate fiscal years for about a two month period between our subscription renewal campaign and the end of our season.
The reason we switched to a generic web default source code was that the fiscal year from the source code was being applied to the gift certificate transactions on the posting report, and it was messing with our accounting.
So now, we have no fiscal year, but we use different GL numbers for even and odd year revenue, so we know where everything belongs.
Thank you Mara!