Wondering how other folks handle this. We were testing some renewals that we had created manually and weren't able to find them. As our API call had Renewals_only = "Y' online renewals would only would find an order if in the T_Order table the accepting_rollovers flag = 'Y' on the order.
I suppose we could just be searching for the new seasons and let the call have Renewals_only = 'N', but is there a way to flip that accepting rollovers field on the Order screen itself? Or is that terrible and wrong?
Matt -
We have it on a 'To-Do' list that the day before renewals are available online, I go into the backend and make sure all the renewal orders are 'clean' (i.e. accepting rollovers, no order date, no source number). The idea is that if we are manually mucking with an order after we send out invoices, we're probably dealing with the patron. This isn't always the case, but it's solved 99.9 percent of our problems..
HTH,
Heather