Hello Everyone,
We had our website designed by POP (I know many of you, including myself, would say that was our first mistake) and have issues with promocodes and how to handle MOS's in general. As it is now when you enter a promocode it effectively switches your MOS unlocking the proper pricetypes/performances. This is maintained throughout your session. So if someone wanted to buy a discount ticket to one show, once they do so they are unable to buy regular tickets to any of our other shows simultaneously as those regular priced tix are not available in the promo MOS. I thin it is rather confusing that if you went to our calendar before you enter the promo code you would see lots of shows but if you then navigated back it would only show the shows with that MOS.
Secondly a similar situation arises with Subscriptions, in order to access rollover orders to do a renewal the site switches MOSs to the Subscription MOS. It is great that they can renew but if they then go and browse our regular shows they have all the pricetypes/dates available to the Subscriptions MOS - NOT GOOD.
So I guess my long winded question is how are you guys handing the MOS switching back and forth while keeping the ability to sell all of your shows? I am leaning towards a different Tessitura MOS/pricetype setup than we currently use but just don't really know where to begin.
I hope this all makes sense.
Thanks in advance!
Sean Pinto
Hi Sean,
Similar to Amanda and for much the same reasons, most of the time we use Offers in the standard Web Sales MOS, unless there is an allocation attached to the promo code which requires the MOS shift.
Not sure how to handle this issue through POP with Subscription MOS, but we are about to launch Online Sub sales using TNEW, and through a system table we are able to filter out Price Types that we do not want to appear as options to the customer once they have put a subscription in their cart and then are adding single tickets.
Duane
I second Duane - using offers and staying with the same MOS is the way we do and I would have a hard time arguing to change from that model. For our subscription renewals online we do drop people into a different MOS, but we handle the pricing with price type and price map and it works fine.
Good luck!