Hello Everyone,
We had our website designed by POP (I know many of you, including myself, would say that was our first mistake) and have issues with promocodes and how to handle MOS's in general. As it is now when you enter a promocode it effectively switches your MOS unlocking the proper pricetypes/performances. This is maintained throughout your session. So if someone wanted to buy a discount ticket to one show, once they do so they are unable to buy regular tickets to any of our other shows simultaneously as those regular priced tix are not available in the promo MOS. I thin it is rather confusing that if you went to our calendar before you enter the promo code you would see lots of shows but if you then navigated back it would only show the shows with that MOS.
Secondly a similar situation arises with Subscriptions, in order to access rollover orders to do a renewal the site switches MOSs to the Subscription MOS. It is great that they can renew but if they then go and browse our regular shows they have all the pricetypes/dates available to the Subscriptions MOS - NOT GOOD.
So I guess my long winded question is how are you guys handing the MOS switching back and forth while keeping the ability to sell all of your shows? I am leaning towards a different Tessitura MOS/pricetype setup than we currently use but just don't really know where to begin.
I hope this all makes sense.
Thanks in advance!
Sean Pinto
Hi Sean,
You've already received some good suggestions about offers, which are the best way of handling discounts on the web in most circumstances. I just wanted to add that if your website has been around for a while (5+ years) without any updates it may not work with offers as they didn't always exist. The best way to find out if your website can use offers if probably to talk to your web developer. You may also want to check out the Pricing section in the Tessitura and the Web document for an overview on all your web pricing options.
-Kevin