Hello Everyone,
We had our website designed by POP (I know many of you, including myself, would say that was our first mistake) and have issues with promocodes and how to handle MOS's in general. As it is now when you enter a promocode it effectively switches your MOS unlocking the proper pricetypes/performances. This is maintained throughout your session. So if someone wanted to buy a discount ticket to one show, once they do so they are unable to buy regular tickets to any of our other shows simultaneously as those regular priced tix are not available in the promo MOS. I thin it is rather confusing that if you went to our calendar before you enter the promo code you would see lots of shows but if you then navigated back it would only show the shows with that MOS.
Secondly a similar situation arises with Subscriptions, in order to access rollover orders to do a renewal the site switches MOSs to the Subscription MOS. It is great that they can renew but if they then go and browse our regular shows they have all the pricetypes/dates available to the Subscriptions MOS - NOT GOOD.
So I guess my long winded question is how are you guys handing the MOS switching back and forth while keeping the ability to sell all of your shows? I am leaning towards a different Tessitura MOS/pricetype setup than we currently use but just don't really know where to begin.
I hope this all makes sense.
Thanks in advance!
Sean Pinto
We don't have subscriptions online yet so I can't comment on that, but for most promos, we're using Offers, and there isn't an MOS switch. The discount/special price just shows up right next to the normal prices. That way they still have access to non-promo stuff. In the rarer instances where we use an MOS switch, it is usually because we intentionally want to limit the options so only the valid-with-the-offer things show up. But with the sort of offers we'd do that for, it's unlikely someone would be browsing and purchasing other things at the same time. For example, a group sale with patrons purchasing seats individually from a specific allocation. In that case it'd be confusing to have anything else available.