We are working on enhancing our website for the upcoming changes to the ADA. We have SYOS covered thanks to the new "Reserve Held Seats" option for T_DEFAULTS with V10, which now works with ReserveTicketsSpecifiedSeats and that we use holds for wheelchair seats.
Initially we decided we would only enhance the SYOS ticketing path, but we have situations where we deliberately disable SYOS due to volumes, leaving Best Available as the only option. The problem is that while ReserveTicketsEx allows the parameter for special requests, wheelchair being one of them, that will not work for held seats.
Has anyone done anything dealing with wheelchair seats and Best Available?
Thank you in advance.
Paul
Thank you so much!
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Danielle Heller Sent: Thursday, April 14, 2011 1:11 PM To: rosaa2@u.washington.edu Subject: Re: [Tessitura Web Forum] ADA Changes and Best Available Seating
Oh gosh, my pictures didn't show.
When you first click our ticket link, you get this:
http://img.photobucket.com/albums/1003/Evilbunnie127/Tessi/pricezone.png
And then after 'best available', this:
http://img.photobucket.com/albums/1003/Evilbunnie127/Tessi/pricetype.png
~The username is from high school - please don't judge me.
From: Danielle Heller <bounce-danielleheller6331@tessituranetwork.com> Sent: 4/14/2011 3:00:17 PM
Hi Rosa,
I created price types and price zones in order to make our website the most user friendly. Our price types are now Student, Standard, and Accessible, and our price zones or sections are 'Orchestra Left' and 'Orchestra Left, accessible', etc.
We do not use SYOS, but we do have Best Available, which is why I found creating a price zone along with price types to be the easiest for those using the website.
Unfortunately we did not have the means to do anything fancy, so this had to come completely out of Tessitura and with the resources we already had.
When you first click on our ticket link, you'll find a selection like this:Error! Filename not specified.
If you click one of the accessible sections, you will only be given the accessible price type. But if you click the 'Best Available" option, you'll be given this:
Error! Filename not specified.
With the way our hall is set up, we are lucky enough that we did not have to change contiguity with our accessible seating. Since the Accessible price zones are only available with the accessible price type, we also did not have to update our best seat map.
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Just a quick update on this topic from the Development department. We have recently made some changes to the Best Seating algorithm to better accommodate some of the new rules. This is in review and testing now and that will continue for a few weeks. We'll send an email out when we're finished which will include instructions on how you can add this to v10.