We are working on enhancing our website for the upcoming changes to the ADA. We have SYOS covered thanks to the new "Reserve Held Seats" option for T_DEFAULTS with V10, which now works with ReserveTicketsSpecifiedSeats and that we use holds for wheelchair seats.
Initially we decided we would only enhance the SYOS ticketing path, but we have situations where we deliberately disable SYOS due to volumes, leaving Best Available as the only option. The problem is that while ReserveTicketsEx allows the parameter for special requests, wheelchair being one of them, that will not work for held seats.
Has anyone done anything dealing with wheelchair seats and Best Available?
Thank you in advance.
Paul
Hi Rosa,
I’m going to forward your question to the two box office managers here who have set this up. They are much more familiar with the details than I am. Also, if you’re coming to the conference this year, there is a session on this topic, which will cover a variety of approaches to solving this problem.
Best,
Mara
Mara Hazzard-Wallingford
Director, Yale Tessitura Consortium
203.432.8822
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