1024x768 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4
Hello Everyone,
I have a very specific question to those organizations that have SYOS and use allocations for web sales.
When we currently build any online offer, we switch the user into a non-default Internet mode of sale. With our next website update, we want to roll out SYOS and attach ALL offers to the default Internet MOS, so patrons can purchase tickets to their “offered” performance and any other, non-related performance in the same order. Makes sense right?
The problem we’re having is when we consider allocations, which require a MOS switch to work. How have organizations with SYOS dealt with allocations vs. default internet MOS offers, when the patron already has a populated shopping cart?
A workaround we’re throwing around:
If patrons enter a promo code that switches MOS while having a populated shopping cart, we’re considering giving them the option to clear their existing cart to purchase the performance with offer, or cancel the offer request and finish their current order without offer. This isn’t ideal, since the patron would need to complete two separate orders either way to fulfill their needs.
Anyone else run into this problem?