We are looking to do a specific promo using allocations and a mode of sale switch online. We have had no problems doing this when orders are seated, but for this promo we want to use unseated orders and then seat them closer to the performance date. I had thought/hoped that in TNEW I could change the option to seat or not based on mode of sale (there is a mode of sale drop down in product editor) and it does, indeed, work exactly as I want. However, it also uses the same unseated option for our regular web mode of sale, which is not what we want at all. Is this possible, or am I missing a step? Basically, what we want is to have the option at a performance level to only allow seated orders in our web mode of sale and to allow unseated orders in our web promo mode of sale.
You were all so much help with this and I'm happy to report that it is working perfectly for us online BUT I need some help with finding something that I must have missed as when we try to do it through the Tessitura application it won't work. I have it set up as an allocation/MOS switch online once a promo code is entered. Works perfectly. If someone calls in to order, we would use the same promo code and mode of sale and it allows me to add the unsetaed item, pay for it, but when I hit DONE it gives me the error "Unseated Paid Line items are not allowed in this mode of sale". This only happens if it has been paid. It saves it unpaid. And it works online. What am I missing?
My guess is that the MOS switch with the promo code does not change the MOS within the application. You'd need to manually change it within the application.
Yes, we do manually change it and it works all the way up to the point of payment. I feel like there must be a check box/security setting somewhere that is blocking us but can't for the life of me figure out where.