We are looking to do a specific promo using allocations and a mode of sale switch online. We have had no problems doing this when orders are seated, but for this promo we want to use unseated orders and then seat them closer to the performance date. I had thought/hoped that in TNEW I could change the option to seat or not based on mode of sale (there is a mode of sale drop down in product editor) and it does, indeed, work exactly as I want. However, it also uses the same unseated option for our regular web mode of sale, which is not what we want at all. Is this possible, or am I missing a step? Basically, what we want is to have the option at a performance level to only allow seated orders in our web mode of sale and to allow unseated orders in our web promo mode of sale.
Tracey Flattes said:there is a mode of sale drop down in product editor
It's a heartbreaker, but the MOS drop down in the TNEW Admin basically does nothing except potentially screen out performances that don't have the MOS in question attached to them. I think there was one other random thing, Price Type exclusions or something. Being able to change values based on MOS (imagine being able to show different instructions!) would be amazing, but no. The MOS dropdown is going away completely in v16.
I could be wrong, but I don't think there is a way to do this. I think the only way to having seated/unseated out of sync is that you can have different settings for package sales vs single tickets.
This makes me sad....but thank you for confirming that I'm not losing my mind. Now to get back the 4 hours I spent on this earlier..
I do not want to confirm this because I have never tried it, but if you uncheck the "Seating" button on the specific performance's MOS set-up in Tessitura, that might do the trick. At least, it is worth testing out.
Assuming John's idea works, if they are not seated in a MOS, then you could potentially end up with more potential tickets being sold than what you can actually seat in the performance. I just wanted to throw that out there in case capacity is an issue.
I really want to try this now. What would the hard limit be
This would be my concern as well. I see the intention, but when we do things like this we just settle for using Allocations.
I tried this - actually, that was the first thing I did. The unseated piece works exactly as we want it to, but it isn't confined to the promo mode of sale - the entire performance comes up as unseated online. That's the problem. I'm thinking the only way around it is to set up a dummy auxilary event and use a form for patrons to list the show date they want. Definitely not as smooth and easy, but it would likely work for our purpose.
Interesting. The documentation on that here (https://www.tessituranetwork.com/Help_System/Tessitura.htm#Mode%20of%20Sale/Add%20MOS%20to%20Perf.htm) makes it seem like it should be limited to that MOS, which, as long as you are using an MOS flip, should do it. If it does not, I would be curious why the documentation makes it seem like it does.
Yes. That's why I spent four hours trying to get it to work. It definitely works in terms of allowing the order to be processed without seating - the issue is, as soon as you activate the "Allow Orders To Be Unseated" in TNEW, it goes with that setting for all orders and not just the mode of sale I want. The only thing I didn't try (and maybe this is what you/documentation are referring to) is to have that mode of sale set up to NOT seat but leave the product editor in TNEW set to seat. I didn't try that as it didn't make sense to me, but maybe that's the way to go...