Hello,
We are trying to add two ticketing elements to our print at home design. We think the issue is with a setting in Adobe. Any idea how to get element(s) to rotate to a vertical (instead of horizontal) position? These two elements were already on the ticket design. We added the two elements to the ticket design since Adobe wouldn't let us have two elements with the same number as the name. We can get them to appear. Just not vertically.
The reason for this is that guests often show the tickets on their phone. Our staff generally doesn't touch the phone. The guest controls how far they zoom in on the pdf. We would like the staff to be able to view the barcode, price type description, and Zone short description at the same time. Guests generally need to zoom in rather far to get a successful scan while using an NScan. The issue we are trying to solve is that our staff can't view all those elements at the same time while the guest has it zoomed in for the barcode scan. Hypothetically, having all 3 of these elements vertically could solve this problem.Thanks for any input. I bet it will be some small setting or we need to follow a specific order of steps to get the element to rotate. Otherwise, when we try too many things on the pdf, we get a PAH Processing Error when using the design. So many versions of the pdf! We keep trying things until we break it.
Hi Neil thanks for your post! Wondering if it could be useful to cross-post to the Ticketing & Admissions community group? Hopefully you'll receive a response over there. Gill Tasker, Community Manager
I'm going to be honest and say that its been years since I first setup our PAH ticket design so I may not remember the particulars of how we got it to work. But our printed ticket barcodes are all oriented vertically but we wanted them oriented horizontally on our PAH tickets. To do this, we extended the max columns from 1200 to 2000 for that specific ticket design but left the max columns for the Boca printer type set to 1200. Then we were free to add any design elements we wanted further out on the ticket design outside of the printable area and make them whatever size and orientation we wanted. Those were the design elements we included for our PAH bar codes and they don't actually print out on the Boca printed tickets. If you want to try it out, definitely make copies of your designs and test them out on a dummy performance first.Another option is we use QR codes on our PAH tickets and they usually don't require as much zooming in to scan. But again we have to set them up the same way by adding the QR element outside the printable field on the ticket so it only displays on the PAH tickets.
Interesting idea Jesse! It may not solve our specific issue, but it would potentially solve another issue. I like that your idea would allow elements to show up on the pah tickets that would not show up when you attempt to print it on ticket stock. I usually design the layout of the pah ticket design to work with both. The additional elements we added to our design do not work well when printing on ticket stock. Your idea would solve that problem. Thanks.