We're working on setting up the TNEW mobile ticket feature in our Test database at the moment. We have a user-defined element on our printed, PAH, and mobile app tickets that displays the Door # for their seat so the ushers can easily direct them where to go. I'm following along with the documentation on adding new design elements to the mobile tickets, and it even provides details on how to add user defined elements. However, any attempt to add a new design element variable doesn't seem to work for me. I even tried adding the production season info 4 text in the exact manner outline in the documentation and it does not work. And when I test it in debug mode, those data elements never actually appear as available data elements.
Anyone else have experience with customizing these mobile ticket HTML templates?
Hi Jesse, where in Tessitura are your Door #s setup? We also use door numbers at Nashville Symphony and these appear on our mobile tickets. That said, we define the door numbers using Section Description which is then added to the mobile ticket template (using the sectionDescription element).
Unfortunately our door #s and sections don't line up and we found it too complicated to try and rework the sessions. Basically, I created a local table in our database that assigns specific seat_nos for our main hall a specific door #, as determined by our front of house. I then setup a user defined design element in the LP_TICKET_ELEMENTS procedure. However, I can't seem to get either user defined elements or standard elements apart from the ones already there to show up. So I feel as if I'm doing something wrong in the setup.