Hello! We have an ongoing (and potentially fraudulent) problem with online constituents being created with gibberish names and bogus addresses. AND there are never any orders associated with the new accounts. I cannot figure out the purpose, if this is a preemptive attempt at setting up fraudulent order, and are they BOT created. I run a New Record Summary report everyday, and everyday go through the list of new online accounts that were created the day before. The bogus accounts are pretty easy to spot, but sometimes number in the teens or twenties each day. I then go into each account and deactivate them, which can be quite laborious. Does anyone else have this issue and do you have any other way of dealing with them. More often than not, they have emails with the word stellard in the address. I have an ongoing ticket trying to find a pattern that might help create some preventative measures in keeping these accounts from being created. Any shared experiences are welcome.
Just adding to the conversation the we are also seeing quite a few of these "stellardl" bot accounts being created on our site. We are also seeing some accounts with our various halls/venues in the name and address fields like someone else mentioned, and, interestingly, I'm now also seeing accounts with other Tessitura venues/halls in those fields as well. This morning I found one with Daniels Pavilion at Artis-Naples in the street1 field.