Hello! We have an ongoing (and potentially fraudulent) problem with online constituents being created with gibberish names and bogus addresses. AND there are never any orders associated with the new accounts. I cannot figure out the purpose, if this is a preemptive attempt at setting up fraudulent order, and are they BOT created. I run a New Record Summary report everyday, and everyday go through the list of new online accounts that were created the day before. The bogus accounts are pretty easy to spot, but sometimes number in the teens or twenties each day. I then go into each account and deactivate them, which can be quite laborious. Does anyone else have this issue and do you have any other way of dealing with them. More often than not, they have emails with the word stellard in the address. I have an ongoing ticket trying to find a pattern that might help create some preventative measures in keeping these accounts from being created. Any shared experiences are welcome.
Bringing this to the top. Have we figured out a way yet to stop these Stellard accounts from being created? We deactivated 70 over the weekend and have since had 5 more created in the past 2 days.
I just ran a search and found only 11 in our system, all added around Aug-Oct of this year (2023). All with the same types of data is that described by everyone. No transactions and seemingly no additional engagement after the account was created.
Oh, that brings up a point: I did an analysis of create vs. last login dates and I did see a handful of accounts that were returned to days after creation, so that does happen as well.