Hello! We have an ongoing (and potentially fraudulent) problem with online constituents being created with gibberish names and bogus addresses. AND there are never any orders associated with the new accounts. I cannot figure out the purpose, if this is a preemptive attempt at setting up fraudulent order, and are they BOT created. I run a New Record Summary report everyday, and everyday go through the list of new online accounts that were created the day before. The bogus accounts are pretty easy to spot, but sometimes number in the teens or twenties each day. I then go into each account and deactivate them, which can be quite laborious. Does anyone else have this issue and do you have any other way of dealing with them. More often than not, they have emails with the word stellard in the address. I have an ongoing ticket trying to find a pattern that might help create some preventative measures in keeping these accounts from being created. Any shared experiences are welcome.
We have been hit multiple times by this issue as well. Back on 8/28 we started seeing hundreds of fake accounts created, 929 to be exact in just two days. Tessitura updated their bot protection for us and it mostly stopped until recently. On 10/20 we had another 407 false records created in just one day. This problem appears to be series enough that I think more resources should be devoted to it from Tessitura’s end. Especially given this is impacting most, if not all, TNEW orgs. I’ve had a help ticket (#642880) open with Tessitura since August.