I have a feeling this is more of an apple issue and not a Tessitura problem, but I've noticed recently that for my personal email that I use to test PAH tickets with, the PAH attachment does not display and is not accessible when viewing my iCloud email from a web browser on a PC by just logging into icloud.com. The attachment is visible when I open my email on my iPhone or when I send it to another email address. As we were implementing a new PAH design in TEST, I was sending emails to this address left and right and was able to view the pdf in the browser without issue. But about a week or 2 ago when we launched the new design in PROD, all of a sudden the attachments were not accessible, and when I looked back at the previous sent emails from TEST, those attachments were not accessible either despite being accessible a week or 2 earlier. So that leads me to believe something happened with iCloud or my iCloud account and not with Tessitura. I have not had much chance to test with any other iCloud users, most of them use macs anyway. But curious if anyone else experienced this issue?
Hello Jesse! This is Kelsey with Tessitura Network Support. We’re happy to assist you with this. I’ve created a Support ticket where we’ll work with you to find a resolution to this. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.