Hi,
I know this has been discussed a lot over the years, but has anyone found a fool proof way of selling Restricted View seats online where the seats are restricted only for certain performances?
If we add a Seat Type that applies to all performances in that facility; we need seats to be sometimes restricted and sometimes not.
If we add a "Restricted View" Price Zone that is a lot of extra work, makes a mess of the reports and still doesn't show on the SYOS map unless you open the legend.
The ideal solution would be to add a Seat Type tab to Season Manager so you can apply them ad hoc.- is this on the roadmap?
Thanks
Brian
Hi Brian
While I don't have a solution for you, I'm currently trying to find a way of doing something similar, albeit with the wheelchair seat type. If we have a performance where we want to release the wheelchair spaces as regular seats, we have no way of making them available to sell on online as regular seats, unless we remove the seat type, but then these do not show as wheelchair spaces online for any show.
Chris
One option to explore is using breakable holds online - the hold can be used to identify the seats, and then break the hold when the user reserves it. There are API request in the REST API for all of this.
https://www.tessituranetwork.com/REST_v151/TessituraService/HELP/RESOURCES/HOLDCODES.HTM manages hold codes for seats
https://www.tessituranetwork.com/REST_v151/TessituraService/HELP/API/POST_WEB_CART_SESSIONKEY_TICKET.HTM is used to reserve tickets, and you can break the hold using the special request parameter of the request.
I don't know if it will 100% work for your scenario, but wanted to raise as an option. It does give you the ability to manage the seats performance-by-performance, and another layer that can be used to manage labeling online.
Hi Chris
We're on TNEW so I don't think that's an option for us, as my understanding is that TNEW cannot sell a held seat, whether that be breakable or otherwise.
Thanks Chris for mentioning that because that was my understanding as well. I'd love to get that confirmation though.
That's correct. We have this issue as well, but have been unable to come up with a satisfactory solution.
One thing you might look into is the TNEW Seat Notification Component: it's an add on service for TNEW that allows you to specify seat types and then force a customer through a confirmation page before purchase. This doesn't allow you to show different messages for different performances, but you can at least call out seats more directly for customers.