I know this comes up a lot, but just wondering what people are doing to reduce duplicate account creation on the web.
Hi Nathan,
At Yale, we require the username to be an email address, and we don't allow multiple accounts with the same email address. We also have a forgot password feature, so if a customer tries to create an account online with an email address that is already in use, we direct them to that link. We still get duplicates, because everyone has multiple email addresses, but it helps.
That’s exactly what we are doing as well and we get a ton of duplicates created.
Nathan Campbell Systems Administrator Dallas Symphony Orchestra Morton H. Meyerson Symphony Center Schlegel Administrative Suites 2301 Flora Street Dallas, Texas 75201 214-871-4026 - phone 214-953-1218 - fax n.campbell@DalSym.com www.dallassymphony.com "To entertain, inspire and change lives through musical excellence" Click Here To Buy Tickets
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Mara Hazzard Sent: Thursday, April 30, 2009 3:28 PM To: Nathan Campbell Subject: Re: [Tessitura Web Forum] Duplicate Accounts on the Web
From: Nathan Campbell <bounce-nathancampbell1231@tessituranetwork.com> Sent: 4/29/2009 4:09:13 PM
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At sdopera.com we feature the Patron Lookup and Forgot Password very prominently. We have also implemented a custom ajax call in the registration form that checks if the email address entered is associated with a patronid. The forgot password utility will email login information if the email address is associated with the account and not just if it is the login. This doesn't prevent people who try new email addresses, but it does help a little. Unfortunately when people only come to your site once or twice a year, they forget.