I know this comes up a lot, but just wondering what people are doing to reduce duplicate account creation on the web.
We are re-doing our whole website and we are going to add more parameters to the Patron Lookup option. Right now we just use email address as the lookup but we want to add account number and phone as other options. The hurdle we see with this is if there is already a duplicate account how will we present the existing accounts to the patron. There could be 10 John Smiths and lets' say John Smith logs in. His email exists on two accounts. Do we present both accounts and have him choose which one is his? That's our conundrum.
I like the Amazon way also. Christian, what do you mean by using the My Account cart process?
Hi Gloria,
We avoid that problem by using the e-mail address as their login username. Since logins are required by Tessitura to be unique, you can never have more than one login per e-mail address.
-Morgan
We do the same thing – the tricky thing is when someone has more than one email address that they use, or they can’t remember the last one they used, etc….that’s where the majority of our dups come from. One guy with 8 accounts – everything the same except email addresses / login.
Nathan Campbell Systems Administrator Dallas Symphony Orchestra Morton H. Meyerson Symphony Center Schlegel Administrative Suites 2301 Flora Street Dallas, Texas 75201 214-871-4026 - phone 214-953-1218 - fax n.campbell@DalSym.com www.dallassymphony.com "To entertain, inspire and change lives through musical excellence" Click Here To Buy Tickets
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Morgan L'Argent Sent: Wednesday, June 24, 2009 10:48 AM To: Nathan Campbell Subject: Re: [Tessitura Web Forum] Duplicate Accounts on the Web
From: Gloria Ormsby <bounce-gloriaormsby5026@tessituranetwork.com> Sent: 6/24/2009 7:58:19 AM
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