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TNEW and Duplicate Payments with WorldPay

Christopher Cuhel
$organization

Hello Everyone,

We have been noticing a marked increase in duplicate transaction in TNEW transactions. We use hosted payments with WorldPay. We are seeing multiple duplicate transactions a week. I wanted to see if anyone else has been having issues with payment that appear in WorldPay but don't transit to Tessitura (that seems to be the biggest issue) as well as WorldPay having multiple charges for the same purchase.

- Chris

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  • $organization

    We were having the same issues and a couple things seem to have fixed it (at least enough that I'm no longer hearing from the finance dept about it). 

    1. credentials for the Windcave PxPost User in our Live TNEW Admin console were incorrect. This prevented TNEW from properly requesting Voids with Windcave and may result in payments in Windcave without corresponding orders in Tessitura (or multiple payments for one order). Windcave apparently sometimes updates these without telling anyone, so they won't match your system? 

    From my support ticket on this: You may need to reset the PxPost user's password, but DO NOT reset the Webservice user's password or all payments will go down (in both the Tessitura application and on TNEW) until that password is updated in your PaymentGatewayService (PGS) config file. After the PxPost Username has been confirmed and the PxPost Password been reset, you will also need to update it in the TNEW Admin console under Site Setup > Hosted Payment. The PGS config file does not use the PxPost credentials at all.

    2. people were creating new seasons without telling me, and they were not entered in the system table. I added updated Season IDs missing from the registration_active_seasons property in LTR_TNEWCUSTOM_WEB_DEFAULTS

    Hope this helps.

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  • $organization

    We were having the same issues and a couple things seem to have fixed it (at least enough that I'm no longer hearing from the finance dept about it). 

    1. credentials for the Windcave PxPost User in our Live TNEW Admin console were incorrect. This prevented TNEW from properly requesting Voids with Windcave and may result in payments in Windcave without corresponding orders in Tessitura (or multiple payments for one order). Windcave apparently sometimes updates these without telling anyone, so they won't match your system? 

    From my support ticket on this: You may need to reset the PxPost user's password, but DO NOT reset the Webservice user's password or all payments will go down (in both the Tessitura application and on TNEW) until that password is updated in your PaymentGatewayService (PGS) config file. After the PxPost Username has been confirmed and the PxPost Password been reset, you will also need to update it in the TNEW Admin console under Site Setup > Hosted Payment. The PGS config file does not use the PxPost credentials at all.

    2. people were creating new seasons without telling me, and they were not entered in the system table. I added updated Season IDs missing from the registration_active_seasons property in LTR_TNEWCUSTOM_WEB_DEFAULTS

    Hope this helps.

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