Hello Everyone,
We have been noticing a marked increase in duplicate transaction in TNEW transactions. We use hosted payments with WorldPay. We are seeing multiple duplicate transactions a week. I wanted to see if anyone else has been having issues with payment that appear in WorldPay but don't transit to Tessitura (that seems to be the biggest issue) as well as WorldPay having multiple charges for the same purchase.
- Chris
Hi Chris, Roberta, and Curt,
TNEW's integration with Windcave and Worldpay for hosted payment is important to managing sensitive data for transactions. But as you noted, there are times when errors, customer actions, or unexpected events can cause payments to be processed without a completed order or completed orders to be processed without payment.
We are always looking to strengthen TNEW's integrations with these providers. There are a few things that can happen leading to a customer having a new session while entering their payment details that are always good to check when using a Session Sharing integration or Worldpay:
Regarding the integration with Windcave, with TNEW's upcoming 7.48 release (planned to be deployed to Test sites next week), we are planning to address a new issue where a transaction status is temporarily delayed while Windcave processes the transaction. Our support team is always the best spot to help diagnose any issues you may either hear about or find using the Hosted Payment Reconciliation report.
Paul
Paul - I have two questions: 1) our logo on the hosted payments page does not have any link, so I'm confused by your first point above.
2) Is there any utility to be able to check all of our TNEW external images? I know the TNEW admin only accepts https and not http - is this what you are referring to, or perhaps another target which is no longer there for some reason?
Thank you!
BWG
Hi Brian,
If you are a Worldpay user, there is a Branding Logo Url property shown on the Hosted Payment page under the Site Data menu in the TNEW Administration site. That URL should be valid.
Regarding the ability to check all of the images, unfortunately there is nothing automated to do the work. If your site uses a Session Sharing integration, a URL to an image that resolves an error page on your main site may cause a user's browser to receive a new session key. Allof your TNEW images should be hosted securely, with https:// in the prefix.
Let me or our support team know if you have any other questions, thanks,