Hello Everyone,
We have been noticing a marked increase in duplicate transaction in TNEW transactions. We use hosted payments with WorldPay. We are seeing multiple duplicate transactions a week. I wanted to see if anyone else has been having issues with payment that appear in WorldPay but don't transit to Tessitura (that seems to be the biggest issue) as well as WorldPay having multiple charges for the same purchase.
- Chris
Hi Chris,
We've been having the same issues you've described with TNEW and Windcave hosted payments for many months now. All settings are in place as per Tessitura's recommendations. We've been sending our log of specific transaction errors to Tessitura to research every few weeks to hopefully track down causes and implement a solution, but it's been slow going.
We've also had similar issues with our EMV Credit Card readers. This has been less common and we're in the middle of some changes that we're hoping improves our situation.