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TNEW unable to process Windcave hosted payments without first name

Bill Waugh
$organization

Any other TNEW licensees who also use Windcave/Payment Express for hosted payments experiencing the problem where any customer who is an organization, and thus has no first name on the account, cannot even be transferred to the Windcave hosted payment page?  I've had a ticket going on this for closing in on 2 years - just wanting to see if we are the lone problem child with this issue or if anyone else has dealt with this problem.

Thanks for any insights/suggestions.

Bill Waugh
Starlight Theatre

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  • $organization

    Hi Bill and all, 

    Thank you for raising this issue. We have revisited this on the TNEW team and have confirmed that the customer name is not required when setting up a transaction with Windcave. Our current plan is to fix this issue in the upcoming version 7.48 release so that constituent accounts that do not have a first name value can successfully check out. We don't have a target release date yet, but it should be in the coming month. 

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  • $organization

    Hi Bill and all, 

    Thank you for raising this issue. We have revisited this on the TNEW team and have confirmed that the customer name is not required when setting up a transaction with Windcave. Our current plan is to fix this issue in the upcoming version 7.48 release so that constituent accounts that do not have a first name value can successfully check out. We don't have a target release date yet, but it should be in the coming month. 

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