Any other TNEW licensees who also use Windcave/Payment Express for hosted payments experiencing the problem where any customer who is an organization, and thus has no first name on the account, cannot even be transferred to the Windcave hosted payment page? I've had a ticket going on this for closing in on 2 years - just wanting to see if we are the lone problem child with this issue or if anyone else has dealt with this problem.
Thanks for any insights/suggestions.
Bill WaughStarlight Theatre
I'm sure there are at least half a dozen ready answers as to why it's essential to allow the organization to pay for the order, BUT we are just fine falling into the Owner: Initiator logic. As I say it in layman's terms, it's the human that is doing the ordering (not a building or a corporation) so it also makes SENSE for the web order to come in from an affiliated individual.
However, I acknowledge that we also have a TNEW customization that edits the order to make the connection between the Owner and the Initiator, so we did already change the playing field. But if you boil it down to the question of what workaround to adopt.... I think there's something important about talking through it "in English" and figuring out how that influences choices.
Jamie
Jamie O'Brien said:I acknowledge that we also have a TNEW customization that edits the order to make the connection between the Owner and the Initiator, so we did already change the playing field.
Hey Jamie - I'd love to know more about this customization - what data you collect and how it works. best wishes
Alison
Trying to wrap my brain around this one also. It seems like in this situation (where the individual has to place the order in TNEW) you would have the individual as the owner of the order and the web-user as the initiator.
Alison Atkinson We can set up a time to chat--we know how to find each other. For anyone scanning forums at another time, I can add that my hope is that we replace our customization with the 'standard customization for Education' that the Network offers. I've not gotten details on it yet, but an initial chat with Consulting verified this concept is part of that offering.
Bill Waugh There might be a typo in your note? If not, rephrase and I'll see if I can't clarify better. For us, the Initiator is the individual and the web user (same entity), the Owner is the Organization. On the website itself, the web user is the Owner Initiator (and Recipient too), but then a procedure runs every few minutes to edit the order so that the Organization becomes the Owner. There's also a touch of customization to the TNEW receipt so that the org name can appear there, even though technically they won't have true attachment to the order until a few minutes later. We let the receipt act as an invoice that can serve POs, so it was essential to get the right names in the right places.