TNEW unable to process Windcave hosted payments without first name

Any other TNEW licensees who also use Windcave/Payment Express for hosted payments experiencing the problem where any customer who is an organization, and thus has no first name on the account, cannot even be transferred to the Windcave hosted payment page?  I've had a ticket going on this for closing in on 2 years - just wanting to see if we are the lone problem child with this issue or if anyone else has dealt with this problem.

Thanks for any insights/suggestions.

Bill Waugh
Starlight Theatre

Parents
  • I'm just bumping this one again to see if anyone can at least confirm they have the same challenge with TNEW/Wincave (Payment Express) and organization accounts.  I am having a hard time digesting the notion that any sort of organizational account can no longer do any business through TNEW.

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  • I'm just bumping this one again to see if anyone can at least confirm they have the same challenge with TNEW/Wincave (Payment Express) and organization accounts.  I am having a hard time digesting the notion that any sort of organizational account can no longer do any business through TNEW.

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