Any other TNEW licensees who also use Windcave/Payment Express for hosted payments experiencing the problem where any customer who is an organization, and thus has no first name on the account, cannot even be transferred to the Windcave hosted payment page? I've had a ticket going on this for closing in on 2 years - just wanting to see if we are the lone problem child with this issue or if anyone else has dealt with this problem.
Thanks for any insights/suggestions.
Bill WaughStarlight Theatre
as someone implementing TNEW right now.. this is terrifying. How do you work around this?
There is no viable work-around. You either make your organizational customers do their online transactions through some sort of affiliated individual account - or they can't do transactions online.
very cool and awesome
If they enter "The" as a first name and then the organization name as last name, would it work? I've had to do that with forms.
Good question – the answer to that is actually yes. If there is anything, even just a period or dash, in the first name field the customer can then compete the transaction. As I’m sure you’ve experienced – it is then impossible to remove that data from the first name field of the customer account, even in the application. This causes all kind of problems with correspondence and letters and salutations. In my limited testing, Windcave doesn’t actually care at all about the first name (it doesn’t even have separate first and last name fields on the hosted payment form), but TNEW won’t pass the order off to the Windcave hosted page without the existence of the first name. Again, that’s just my limited testing so there maybe something else happening there. The TNEW site log reports “An exception occurred while processing hosted payment: FirstName must be valid” and TNEW never passes off to Windcave.
After nearly two years of support ticket I brought this to the forum semi-hoping that someone else would say they are having this problem also *OR* definitively indicate they are NOT having this problem. It seems unlikely that we are the only organization using TNEW and Windcave hosted payments, so just looking for some community feedback.