Hi everyone,
I'm looking for some advice on how I can provide customers some extra information and help about our different delivery methods for TNEW purchases.
We are currently mostly offering the following;
- Standard Mail
- Hold at Box Office
- Does Not Require Shipping
- Delayed Print at Home
The first two are self-explanatory, but the latter two are confusing our patrons. I want to be able to add extra text to explain these options on the payment page. For example, I want to be able to say for Delayed Print at Home' that they will receive their tickets by email approximately 3 days prior to the performance.
I'd also like whatever text I add to this page, to show in the email confimation as well. So far as I can tell, there isn't a TNEW property for this, or a corresponding option in LTR_TNEW_DYN_EMAIL_Content.
Any ideas?
Thanks so much!
Tom.
Hi Tom
It should be possible to add some (minimal) logic to the Shipping Info part of the TNEW order confirmation email to display different hard-coded text according to delivery method. It is only half a solution, as it wouldn’t display during the checkout process (and of course requires someone with access to the templates)....
We have a default message for all non HABO orders in place, and I can see how it would be possible to set up the template to show different messages for each delivery method.
Best wishes
Alison