Good Morning Everyone,
We are looking to have a live chat on our site to help with customer service during lean staffing times. I've been asked to get this going, I think it is a grand idea and I was hoping to get a little direction from this community before looking for vendors, especially since I am not familiar with how they work. Hubspot has been mentioned as a vendor because it is free?
I'd appreciate any info before I talk to salespeople, especially if you are currently using Live Chat on your TNew site. We also have a marketing site - is chat installed on both? thanks in advance for your help.
Sheila
Hi Sheila,
We use Purechat and have been happy with it. We do pay for it. It is on both our marketing and TNEW pages. You decide which pages to add it to. It’s been quite a while since we installed it and I don’t recall if they have a free version? Feel free to poke around on our site. Here are a few pages we have it on: https://www.seattleopera.org/on-stage/watching-on-your-tv/ (marketing site)
https://secure.seattleopera.org/streaming/giovanni (TNEW)
If you have any questions, let me know.
Thanks,
Michelle Carrasquillo
Michelle - thank you so much, I will certainly take a look and come back if I have questions.
Hello again Michelle,
I chatted with someone on your site, it does look pretty cool. They mentioned that the constituent number came up on the inside chat if the customer has been there before – wow.
I am copying Matthew Cohen, our Digital Media Manager.
Thank you for the info – it’s new to us so we may indeed have more questions.