Good day all,
We are currently only offering digital content to our patrons, and I'm wondering if you completely revamped your order confirmation email template to remove any hint of ticketing processes that they would need if attending an event in person, or if you kept your current format and added info specifically for digital content? Or is it possible to have multiple order confirmation templates? Or are you using the real estate on a PAH template for this? Or are there other (i.e. better) options?
We are trying not to scrap our current confirms/PAH templates completely, as we hope to be able to present a few very socially-distanced events this spring.
Thanks!
Lesley
It's not, to my knowledge, possible to have multiple confirmation templates assigned to a single TNEW site, although it would be a very useful feature. We're not using PAH at all, since there's no ticket to deliver.
What we have done is configured LTR_TNEW_DYN_EMAIL_CONTENT to provide helpful messaging about digital content for the appropriate performances and have added a "Streaming" delivery method to eliminate both PAH tickets and delivery address requests.
Thanks Gawain! I just stumbled across the LTR_TNEW_DYN_EMAIL_CONTENT info today. Does this meant that, while I cannot have separate order email confirmations, entries in this table will add additional info to our existing template?