Hi everyone,
We are in the situation where we had to go onsale with 4 digital events before knowing which platform the events would be streaming on. Since we didn't have specific access instructions at the time of sale, in the order confirmation emails we said that they would get an email before the premiere date with instructions on how to access content.
For those of you who have done this already, and are using the gated content feature, how did you communicate access instructions to your patrons? Did you put the link to the TNEW gated content page in the order confirmation email?
My concern is that if we use the gated content feature, I will have to pull a list of those patrons who have already purchased to send access instructions to, but I do not have a way to pull the specific e-mails associated with the orders, and in the case of households, I think it would be confusing to send an email to the household, but tell them to use the web login they used to make the purchase to access their tickets. Will all primary members of the household have access to the content, or only the initiator?
Any ideas or experience you've had that can help give me some ideas?
Many thanks in advance.
Charlotte
We have the same issue especially with households where their email/login used to purchase lives on the individual level.
Unfortunately I don't have any great ideas to pass on. It would be great to be able to pull emails directly tied to the order.
Hi Thomas - yes, that is exactly the problem I am facing. There is no way through extractions to pull a list of patrons who have the event and then output the email address of the individual eaddress associated with the order. I submitted a support ticket about this, but the only option seems to be to create a custom output element that requires a custom view - but we are not able to do that.
So, either a household or an individual login can access the content, so you could just send out the email to all members of the household using the affiliate functions in List Manager.
We considered this but did not as we didn't want to email members of the household that didn't make a ticket purchase. We manually went through households and added the individual who made the purchase. It was not ideal and fine as we only had one small event but not something that is practical for ongoing purposes.
Apart from households we also have the issue where a customer has multiple emails and only want to send to the email they made the purchase with. This is held in the alt address field of the order but aren't able to pull this without having a customisation.