Hi everyone!
I'm in the process of getting the Return Request functionality setup for our TNEW site for patrons to use. Ideally, we would be able to have all "current" cancelled events show up since the beginning of our season which was September. Will I need to reschedule all past events to a future date in order for them to show up on the Upcoming Events page? Or is there another way to get them to appear?
Thanks in advance!
Kari
Hi Kari,
The Upcoming Events page in the account section will always display only events that are in the future, but I am excited to hear you are getting started with the Request a Return feature. As you mentioned, an approach to get cancelled events back on that page would be to change the date to the future, be careful when adjusting the date(s) however, as you do not want to put them back on sale with your mode(s) of sale.
You could also hide the date and time using the Date Displayed and Time Displayed properties in the product or product type editors to ease any potential confusion for your customers while requesting a return.
Paul
Thank you so much for the response Paul. I'm thinking that I would just want to adjust the performance date (and then hide it), but not adjust the date within the MOS setup. That way, it would show up on the Upcoming Events page for people who already have the performance, but would remain off sale for others to purchase. Does that logic sound correct?
That sounds like a great approach Kari, let us know how the setup and implementation goes!
Kari, if you have some CSS skills, I changed the performance dates for the future but left it off sale via MOS and then used some CSS to over-write the date displayed on the up coming events page. You could also do this via JS too but I haven't tried that yet.
#tn-performance-id-747:after {visibility: visible; position: absolute; top: 0; left: 0; content: "Edward Tulane, March 28, 2020"; }