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Is Digital Content Access driven at the Order Level?

Kristine Astop
$organization

Hello!

I think I know the answer to this, but will a digital performances only show up on a patron's account in TNEW if they purchased the performance (ie: the order is on their constituent account)?    I suspect this is the case, but I was hoping that recipient on a SLI could also drive the access.  I am trying to come up with ways to manage access for sponsors and their comps (or patrons who want to gift digital content access to another patron).  

Thanks!
Kristine

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  • $organization

    In the Webinar Q&A they said owner and initiator would have access, but not recipient.

    I am actually in the middle of a meeting going over options for purchasing access for others.  One of our two guiding principles (well, my guiding principles) is, start with "No", and then where you cannot evaluate the precise audience and how that might guide your solution.

    Three ideas (we may use any or all):

    1. Skip TNEW and email access to a single password-protected page.
    2. Use an allocation to limit the purchased ticket amount and then give the purchaser an offer code to distribute.
    3. Have the purchaser buy and hand out Gift Certificates.
  • $organization in reply to Gawain Lavers

    Owner makes obvious sense, but I am not sure I understand initiator and not recipient.  I mean, the way we have used recipient for normal orders is as the one who receives the tickets.  I am not sure what the thinking is for digital content to NOT be able to go to the recipient unless it was just technically difficult to code given the underlying table structure.  Then again, I have also been irritated that you cannot assign mailing addresses in orders for the recipient.  I guess, for me, if we take a theoretical order, Patron A initiates the order, but for reasons it should live on Patron B's account (owner), but Patron C is the one who will be receiving the tickets, in that circumstance, I would want to be able to mail those tickets to Patron C.  With logical extension then, I would also want Patron C to be able to log into their account and view the digital content, if that was what was in the order.  Sure, the importance of signifying Patron C as recipient is also important for ticket history purposes, but I think it makes sense here, too.

    Long story short, I guess this is me saying I would love it if recipient got access to more from the order level.  Maybe this is just my own thing, though.

  • $organization in reply to John A. Moskal II

    Definitely agree, John!  Recipients would definitely alleviate some headaches over here!

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