Hi everyone,
I am hoping you all can help with a new process we are trying to implement. We currently collect general customer feedback on our website through a WordPress form which emails our call center who then has to figure out how to handle it. Separate from that, in Tessitura we use CSIs for customer feedback and items that need to be resolved. This is nice because we have departments and people assigned to different types of problems and those problems can be automatically sent to them and we can reliably track open vs resolved issues.
We would like to streamline our feedback and response processes, ideally getting the general feedback we receive online to automatically populate our CSIs. We do use TNEW, but as far as I have been able to figure out, in order to save a CSI through TNEW you have to create a custom form which would then be attached to an order. We want our visitors to be able to give us feedback without buying a ticket or donating. Also, while we would like people to log in to give us feedback, we don't want to require it. Has anyone else done something like this? Any ideas on how we could go about doing it, or something I have just missed?
Many Thanks!
-Amber C.
I would create a precart page that has a form and upon submit call a local procedure to create the CSI.
Flow:
1. Button / Link to login and redirect to validate point.
2. Bit of HTML and Javascript to create the form and collect the data
3. Submit button to call a procedure and pass the data (maybe a redirect to a thank you message)I
If you want me to slap together an example let me know. I could probably get to it next week.