Hi everyone,
I am hoping you all can help with a new process we are trying to implement. We currently collect general customer feedback on our website through a WordPress form which emails our call center who then has to figure out how to handle it. Separate from that, in Tessitura we use CSIs for customer feedback and items that need to be resolved. This is nice because we have departments and people assigned to different types of problems and those problems can be automatically sent to them and we can reliably track open vs resolved issues.
We would like to streamline our feedback and response processes, ideally getting the general feedback we receive online to automatically populate our CSIs. We do use TNEW, but as far as I have been able to figure out, in order to save a CSI through TNEW you have to create a custom form which would then be attached to an order. We want our visitors to be able to give us feedback without buying a ticket or donating. Also, while we would like people to log in to give us feedback, we don't want to require it. Has anyone else done something like this? Any ideas on how we could go about doing it, or something I have just missed?
Many Thanks!
-Amber C.
Our TNEW Forms have a bit of code where if the price is $0 and the ticket range is 0-1 it'll just add 1 to the cart and turn invisible. That means that the customer goes to the form page and fills in the form. Logs in or guest checkout and completes the transaction. Seems to work fine
Thank you! Do you have an example on your website currently that we could look at to see if we think this could work for us?