Hi there,
We're taking a closer look at how our ticket prices and fees display in TNEW and are struggling between making sure the per-ticket fee is clear and up front for customers when they're selecting tickets, and also making it easy for customers to find the ticket prices that match the marketing materials (which typically only list the ticket price, not the per-ticket fee we charge for online sales). We're currently using the "fee disclaimer" setting in TNEW but we're finding that the total pricing INCLUDING the fee is what people notice rather than the breakdown in the fee disclaimer, which has caused some confusion when people are expecting to see a $25 ticket, and when they go to buy online see $32.
Does anyone have any creative solutions rather than just having the fee completely hidden until the tickets are in the cart? We don't want to spring the fee on people without warning either!
Thanks,Sarah Covie
PortTIX