Hi, all-
Hoping someone can clarify this process for me...
We have an existing household record without a web login. A1 then went online and created a new account. We would like to merge the newly created individual account into A1 of the household, but we want the login added to the household account. How can this be done? If I delete the login from the individual account and add it the household, will they be able to login as they would've when it was on the individual account?
Thanks in advance!
Rachel
Rachel, we leave a weblogin on an individual level - all transactions are done on a household level yet each member of a household may have their own login and thus access to tickets on the mobile app.
Sabina
Thank you for your response, Sabina. I think this is will prompt further discussion here internally to determine the best way to proceed.