Hello!We are currently testing 15.1 in our test environment and discovered an unique error on TNEW 7. When there is a contribution in the cart and the user selects a SYOS event, the attached error is displayed. We do have a customization when a contribution is added to the cart, a MOS switches from Web (8) to Membership Web (27) to enable the member price types, but we have disable the customization in the mean time to troubleshoot.The functionality works as expected in live (https://tickets.nyu.edu/donate/contribute1)To experience the issue in test:1. https://test-na-nyun.tn.services/donate/contribute1 then select an individual membership2. Continue shopping and select Big Dance on 11/83. Select the section on the seat map and the error is displayedWhat is also interested is the user can click the purchase Best Available Seating and tickets can be selected. We've been in touch with TN Support but interested to learn if anyone else experienced this issue or has any suggestions to resolve the error.Thanks,Joe
Hi Joe
Yes, we are also experiencing this and also have a support ticket open. As soon as we add any contribution to the cart, we are unable to browse the SYOS map without getting an error. If we go to the cart and remove the contribution, it is all okay again.
Chris.
Thanks Chris. I heard back from support this morning and it may be a defect. Hopefully it is resolved soon!
did you hear what component it is a defect in Tessitura or T-New?
Which sub-version of Tessitura are you testing? We are about to begin Testing V 15.1.4.
Hi Tom,They did not mention if it was with TNEW or Tessitura. We were testing version 15.1.3 & TNEW 7. Good luck!