Hi all,
Hope to pick your brains again. We have web orders automatically reprinting tickets.
If we look at the order history of an order, we'll see the original printed tickets, then almost immediately after it's reprinted.
The problem we have is that a guest will bring the original ticket instead of the reprinted one - which is invalid.
Anyone know what might be a setting that's causing this? That way i can try to trace if there was a change made.
Thanks,Allan
Allan--
We discovered a bug in the REST API.
If you are using Web/Cart/{sessionkey}/Print/TicketElements and passing "NewTicketNoForReprints": false, it's ignoring it and treating it as true, which then generates a new ticket number. I'm not sure when this started happening, but it is definitely an issue. We sent the issue to Tessitura support and are hoping they will fix it soon.
Thanks,
Patrick
Thanks for the info. We'll take a look at that as well. Support mentioned that this can also happen if there are 2 instances of the Processing Service running. This might have been our problem since after restarting our services + Processing Service... the issue ceased. Now as for why we had 2 instances running, it could have been an accident on our part.