I'm wondering if others have experienced this. It takes a little explaining...
Our venues have hidden seating sections that aren't for public view, mainly a section we use for standby seats, which aren't actual seats available and should not be for sale on the web. We've known for years that the TNEW calendar considers those seats available, so in order to accurately display availability on the calendar, we have to put holds on any seats in those sections.
Recently we had a show sell out, but there were still seats in the hidden standby section and we had accidentally neglected to hold them. That show appeared on the TNEW calendar with "Limited seating," which is what we would expect. BUT... when clicking through to the event/item detail page, the "Sold out" message was displayed.
So, my question is: how and why does the calendar calculate availability differently than the event/item detail page? And is there a way to make them behave consistently with each other?
Thanks,
Chris