Hi all,
Apologies if this is in the wrong place, but I hope to borrow your wisdom!
Recently, over the past few days, we noticed guests weren't receiving their PDF tickets from us (only web orders). We then realized it's because all their orders are suddenly defaulting to Hold at Box Office (-1) instead of our set delivery method. We haven't made any configuration changes that would affect this and we cross checked everything, they still look right and unchanged. It seemed to happen suddenly on September 12th at around 11:00 AM. We were thinking that maybe it was the 7.28.0 release that happened on the same day? Not sure though.
We triple checked all our delivery method and mode of sale associations. We checked the tnew_dyn_shipping_method table.We restarted services, TNEW cache and processing service.. even reinstalled processing service.Hold at Box Office isn't even on Delivery Method list for our WEB MOS and it's also Inactive.
Anyone have a similar experience or have some other points we can check?
-Allan
I think we've isolated the issue to Guest Checkout on the web. For Existing Logins, it's assigning our correct delivery method (9). For those using Guest Checkout, their orders are defaulted to HABO (-1). We don't have a solution yet and tried changing the Guest Login field under MOS/Delivery, but no luck.
I just tested a few other scenarios in our system and it looks like for a standard phone order, if we add the tickets to the order before adding an owner, the HABO is sticky. BUT if we begin with adding the patron first and THEN choose the show, it will default to Mail (which is our default ship method for that MOS). My new theory is that "require address" in the TR_ORDER_SHIP_METHOD table might be involved, but I doubt you have that checked for your PAH method?