Hi all,
Apologies if this is in the wrong place, but I hope to borrow your wisdom!
Recently, over the past few days, we noticed guests weren't receiving their PDF tickets from us (only web orders). We then realized it's because all their orders are suddenly defaulting to Hold at Box Office (-1) instead of our set delivery method. We haven't made any configuration changes that would affect this and we cross checked everything, they still look right and unchanged. It seemed to happen suddenly on September 12th at around 11:00 AM. We were thinking that maybe it was the 7.28.0 release that happened on the same day? Not sure though.
We triple checked all our delivery method and mode of sale associations. We checked the tnew_dyn_shipping_method table.We restarted services, TNEW cache and processing service.. even reinstalled processing service.Hold at Box Office isn't even on Delivery Method list for our WEB MOS and it's also Inactive.
Anyone have a similar experience or have some other points we can check?
-Allan
Thanks for all the insights! I think our problem extends beyond the HABO settings because they all look correct, and have been unchanged since we went Live. It just boggles my mind how this happened suddenly. We do have a ticket open as well and hopefully some valuable insight will be shed. In the meantime, cheers to manually sending tickets out