Hi all,
Apologies if this is in the wrong place, but I hope to borrow your wisdom!
Recently, over the past few days, we noticed guests weren't receiving their PDF tickets from us (only web orders). We then realized it's because all their orders are suddenly defaulting to Hold at Box Office (-1) instead of our set delivery method. We haven't made any configuration changes that would affect this and we cross checked everything, they still look right and unchanged. It seemed to happen suddenly on September 12th at around 11:00 AM. We were thinking that maybe it was the 7.28.0 release that happened on the same day? Not sure though.
We triple checked all our delivery method and mode of sale associations. We checked the tnew_dyn_shipping_method table.We restarted services, TNEW cache and processing service.. even reinstalled processing service.Hold at Box Office isn't even on Delivery Method list for our WEB MOS and it's also Inactive.
Anyone have a similar experience or have some other points we can check?
-Allan
We had a similar issue for one of our Subscription MOS a while back, for which I opened a ticket. In the MOS/Delivery Method screen in V15 (in previous versions, I believe it's a System Table called MOS_Ship Method) make sure the HABO Days for Box Office and whatever other delivery methods you want available are blank.For example: our delivery methods are Box Office, Mail and PAH. For Mail, we set the Mail days to 15, because we want that option to go away when the concert is less than 15 days away. We still want both BO and PAH available, so we set the HABO Days blank.What we were experiencing before, was that for the Subscription MOS the PAH method was disappearing and all orders defaulted to BO, which we did not want. So now, with this set up, we always have BO and PAH available.
This was my first thought too, but I'm pretty sure it's a separate issue, especially if it started happening for multiple organizations that have never had this problem before.
For us, the MOS setup has default delivery method set to Mail and HABO days prior set to 7 days, but HABO is still triggering for shows that are months away. In the MOS_SHIP_METHOD system table (we are on 15.0.4) we've left the HABO days column blank for both HABO and Mail...so even though we want it to default to HABO within 7 days of a show, theoretically both options should still be available if a staff member needs to override it.
My next thoughts are whether the MOS_SHIP_METHOD system table needs the HABO method added in there at all, or is that redundant? Or is there somehow a setting that's causing the delivery method drop-down to sort alphabetically instead of by default?
For what it's worth, I just investigated the reports from my Box Office and it looks like whatever weirdness was happening has cleared. I did not change anything, just reviewed all of these suggestions and they were all set correctly. ¯\_(ツ)_/¯
Hope the computer gnomes visit us soon too! Haha.