Hi all, we are looking into bringing back a voucher-style product where a customer would pay an up-front price and receive a certain amount of redeemable vouchers that are good for one ticket to any performance in our season. Before we were on TNEW, we simply had these booked as a package with tickets into a dummy house that would then be exchanged into an actual performance. Does TNEW have any good ways to allow customers to redeem this sort of product online? Thanks for any and all advice!
Oy... We actually have that exact setup for our subscription packages, and are on TNEW. We are required to go on-sale with blind renewals prior to receiving a confirmed production calendar, or even an (internally) announced season. We build packages with dummy performances and then subs exchange out of those packages into the actual houses once they're built and on-sale. Unfortunately, TNEW has no out-of-the-box way to to support this exchange, but we've paid a substantial amount of $$ for a customization that does this exact process. Perhaps you can get a discount on the code because it's already written...? :) Otherwise, I would try to ping the Network to see what may be coming out with v16 and the integration of Entitlements (benefit tracking) in future releases... perhaps this will be standard functionality sooner than we think?
We do have the standard entitlements plugin already installed, though I'm hesitant to use it since our existing ticketing membership has created enough issues as it is and I'm hesitant to add a second one. It may be the simplest way to handle this, though.
I do believe that there is now a standard exchanges "component". I think it allows you to control what exchanges are allowed by price type, but this is just from a brief conversation at TLCC 2019.