Hi all, we are looking into bringing back a voucher-style product where a customer would pay an up-front price and receive a certain amount of redeemable vouchers that are good for one ticket to any performance in our season. Before we were on TNEW, we simply had these booked as a package with tickets into a dummy house that would then be exchanged into an actual performance. Does TNEW have any good ways to allow customers to redeem this sort of product online? Thanks for any and all advice!
Sorry I'm a little confused here. How is it that TNEW v7 doesn't work for this? I would think building a dummy package with a performance group of X # of vouchers seated into a GA house or something like that would work...Would then just exchange the folks when they call to redeem. This doesn't work?
I think what they're looking for is online redemption as well, which is the sticky part.
That said, on v7 we ran into a problem in that we sold the voucher books as Non-flex NFS packages, but v7 does not support those. I believe some people set them up as Fixed-Seat packages, but we have no experience with those, and setting them up as Flex packages was just too silly, so currently we're selling a performance that matches a voucher book in price, then exchanging that into a Non-flex NFS package to facilitate reporting and the exchanges. All exchanges we currently do manually at the window.